Information & advice

Individual and solution-oriented

During the consultation, we support you in finding individual solutions that are tailored to your strengths and resources under the motto “helping people to help themselves”.
We provide you with access to relevant information, specialist agencies and support programs that can help you. This service is free of charge.

The advice provided by the Baselland Foreigners’ Service (ALD) is aimed at all people who live or work in the canton of Baselland. If you neither live nor work in the canton of Baselland, please contact the responsible office in your canton.

Topics and services:

• We provide information on social insurance, residence and permits, finances, work, education and diploma recognition, housing issues, retirement, etc.
• We mediate in dealing with authorities, institutions and employers and support you in communicating and clarifying possible misunderstandings
• We can help you fill out forms and write letters, objections, applications, etc.
• We provide general advice on integration and migration issues.

We attach great importance to intercultural competence and diversity in our consultations.
Our team is made up of experienced consultants with different cultural backgrounds.

We treat you as equals, with respect and appreciation.

For a brief consultation of approx. 15 minutes (initial contact, information, clarification of concerns and questions or triage), we offer an open consultation (Infothek) from Monday to Thursday. Visit us, give us a call(+41 61 827 99 13) or send us an e-mail(beratungsstelle@ald-bl.ch).

Short consultations at the information desk in several languages on the following weekdays:

Monday:
09:00 – 12:00 in German, Turkish, Kurdish, English and French (in person and by telephone)
14:00 – 17:00 in German, Italian, English and Spanish (in person only) Tuesday:
09:00 – 12:00 in German, Turkish, Kurdish, English and French (in person and by telephone)
13:00 – 17:00 in German, Spanish, English and French (in person and by telephone) Wednesday:
09:00 – 12:00 in German, English, Spanish and Italian (in person and by telephone) Thursday:
09:00 – 12:00 in German, Spanish, English and French (in person and by telephone)
13:00 – 17:00 in German, Spanish, English and French (in person and by telephone)

Consultations by appointment only.

For detailed consultations (45 minutes), please make an appointment with us.
We provide direct advice in German, English, Turkish, Kurdish, French, Italian and Spanish.
For other languages, an intercultural interpreter can be organized.

Cristina Franchi, social counselor and head of
Counseling in German, Italian, English and Spanish Carolina Hutmacher, social counselor
Counseling in German, Spanish, English and French Eda Ilkhan, social counselor
Counseling in German, Kurdish, French, Turkish and English Lidia Pileggi, social worker
Counseling in German, Spanish, English and French

Our philosophy:

• Helping clients to help themselves: We empower our clients to overcome future challenges independently.
  Self-reliance and the ability to help themselves are at the heart of our advice.
• Sustainable solutions: We develop solutions that last in the long term.

Our expertise:

• Solution-oriented consulting: We focus on solving problems.
• Interculturalcompetence: We understand the diversity of cultures and countries.
• Simple and respectful language: We use simple and understandable language that respects all people.
• Individual support: We cater to the specific needs of each individual.